In delivering our Salesforce CRM Training services in the Middle East and Gulf region covering Lebanon, Jordan, Egypt, Qatar, UAE (Headquarters in Dubai), KSA, Oman, Yemen, Kuwait, Bahrain, and Iraq, we focus on several dimensions:
Content
- Addressing the business needs of all targeted individuals
- Offering training services adapted to their profiles and availability
- Providing use cases based on participants domain needs complemented with the trainers’ project expertise
Organization
- Bringing together key users and trainers to deliver quality solution training sessions
- Monitoring each session’s development and output completed by the users’ comments during and after the training to feed change management and tweak the solution design (educated change request would emerge)
- Designing value training material, easily integrated in the processes’ procedures knowledge library
- Integrating CRM training paths to the company’s change management methodology and potentially reusing the CRM training deployment methodology for future projects
