Salesforce Solutions

Transform your business with exceptional solutions tailored specifically to match your needs. With our Multi-Cloud Salesforce expertise across different industries, you will be able to grow and scale your business and get a 360-degree view of every customer throughout all your units, including Sales, Service, Marketing and Commerce. Our Salesforce Solutions Implementation is provided in the Middle East and Gulf region covering Lebanon, Jordan, Egypt, Qatar, UAE, KSA, Oman, Yemen, Kuwait, Bahrain, and Iraq.

SalesService MarketingCommunitiesEngagementCommerceAnalyticsIndustriesIntegration

Driving sales without losing customer centricity has become a top priority for corporations implementing their digital transformation journeys.

Adopting Salesforce Sales Cloud will allow to enforce your sales strategy, optimize your sales performance, and improve your overall productivity.

Plus, implementing Salesforce CPQ (Configure, Price, and Quote) will allow you to finalize your proposals and create pricing and discounting rules to automate your quoting and billing processes.

Our experience

  • With our Salesforce Certified expertise, we can help you maximize your revenue, grow your accounts, and win deals faster by offering you digital transformation consultancy services.
  • EI-Technologies MENA can provide you with a tailored solution based on your business needs and the best practices in the sales process.

Our Solution Expertise

  • Lead Generation
  • Lead Conversion
  • Pipeline Tracking
  • Sales Process
  • Client 360-degree view
  • Activity Management
  • Workflows and Automation
  • Effective Reporting
  • Quoting and Billing Processes

Learn more: Sales-Cloud/Overview

One of the main challenges of every corporation is to guarantee customer retention and ensure customer satisfaction.

With Salesforce Service Cloud, you will be able to rapidly respond to your customer needs everywhere on any channel.

On top of this, implementing Salesforce Field Service will allow you to automate the complexity of your field service operations enabling your technicians to have all-time access to a mobile application to manage their work orders and access inventory.

Our Experience:

  • With our Salesforce Certified expertise, we can help you maximize your revenue, grow your accounts, and ensure customer satisfaction by offering you digital transformation consultancy services.
  • EI-Technologies MENA can provide you with a tailored solution based on your business needs and the best practices in the service process.

Our Solution Expertise:

  • Client 360-degree view
  • Case Management
  • Web to Case
  • Email to Case
  • Support Process Configuration
  • Activity Management
  • Workflows and Automation
  • Effective Reporting
  • Field Operations Scheduling
  • Field Service Routing Optimization

Learn more: Service-Cloud/Overview

Delivering an omnichannel experience to reach customers at the right time with the right message is a major priority for corporations who want to interact with customers at different touchpoints.

By implementing Salesforce Marketing Cloud, you will be able to create cross channel customer journeys to deliver a unique and personalized brand experience from email marketing to social media, mobile messaging, and much more.

Salesforce Pardot will also allow you to generate more leads segmenting them into categories to improve your lead qualification process.

Our Experience:

  • Our experienced consultants will accompany you throughout all stages of implementation, from setting the marketing tactics to automating lead nurturing.
  • EI-Technologies MENA can provide you with a tailored solution based on your business needs and the best marketing practices.

Our Solution Expertise:

  • Email and Mobile Marketing
  • Social Media Integration
  • Omnichannel Customer Journeys
  • Effective Reporting
  • Lead Generation, Scoring, and Segmentation

Learn more: Marketing-Cloud/Overview

Salesforce Community Cloud gives you the right tools to facilitate communication and daily interactions among your employees, customers, and partners.

Through Salesforce Community Cloud, you will be able to grow your sales and improve your interactions with your resellers and partners. You will be also able to enforce a self-service concept that allows your clients to find information at the tip of their fingers. And Finally, you will be able to improve collaboration between your employees and departments.

Our Experience:

  • Our Certified Salesforce Community consultants will help you extend your business processes to the different users involved, including employees, partners, and customers.
  • Our team has expertise in implementing out of the box and personalized communities to match each client’s website.

Our Solution Expertise:

  • Self Service Portals
  • Content Management
  • Recognition Badges
  • Engagement Reporting
  • Multi-Cloud Expertise

Learn more: Community-Cloud/Overview

Build engaging customer apps that serve complex use cases.

If you are looking for custom applications tailored specifically for your business, Heroku is the right solution for you. It offers an open developer extension to code in the language of your choice and has customizations capabilities with a great added value for business-specific applications.

Our Experience:

  • Our application development team will assist you in exploring the potential value of Heroku for your business by translating your business needs to technical solutions
  • With the help of our experienced integration consultants, you will be able to natively connect Salesforce with Heroku applications

Our Solution Expertise:

  • Heroku Technical Expertise
  • Integration and Add-ons
  • Programming and Development

Learn more: Heroku/Overview

Transforming shopping experiences across all digital channels is a major priority for corporations looking to win more shoppers at different touchpoints.

Commerce Cloud provides retailers with a transformative digital experience for interacting and selling to B2C and B2B shoppers.

Our Experience:

  • Our Certified Salesforce consultants can help you grow your online business in no time and build lifelong customer relationships.
  • Because of our B2B and B2C commerce expertise, we are able to customize your online store to match your brand image and improve your customers’ online shopping experience. We can configure complex pricing models and display the right product to customers based on their behavior and interactions.

Our Solution Expertise:

  • B2C and B2B Consultancy
  • Multi-Cloud Expertise
  • Omnichannel Strategy
  • Artificial Intelligence
  • Online Shopping

Learn more: Commerce-Cloud/Overview

Salesforce Einstein Analytics gives you the right tools to make well-informed decisions about your corporation and discover innovative ways to improve your business operations. It allows you to combine data from multiple sources, generate visualizations, analyze, and share them across your teams.

Our certified consultants are ready to help you visualize your entire business on a single smart screen so you can get fast answers and take immediate action.

Our Solution Expertise:

  • Interactive Reporting
  • Complex Visualizations and Insights
  • Business Stories Generation

Learn more: Analytics/Overview

Health Cloud:

Salesforce Health Cloud app is the ideal solution to unify care around your patients. Our consultants are ready to help you manage laboratory and patient data in a unified platform. We will show you how to interact easily with the different healthcare industries (providers, payers, medical devices, pharmaceuticals) and provide the patients with a platform to check their test results, appointments, and prescribed medications. EI-Technologies MENA team can offer you a tailored solution that fits your business needs with a modern experience twist.

Learn more: Heath-Cloud/Overview

Education Cloud:

Transform the education journey from prospect to alumni through Salesforce Education Cloud. Our Certified Salesforce consultants can help you discover the features in this cloud that suits your needs such as:
• Provide career advising and job matching
• Track student issues, requests, and complaints
• Facilitate the recruitment process
• Have a 360-degree view of enrolled students, financial aid awards, scholarships, and class schedules
• Improve admission process by attaining a complete view of every applicant
• Consolidate all your systems and data in one platform

Learn more: Education-Cloud/Overview

Nonprofit Cloud:

The nonprofit Salesforce Organization Cloud is the optimal solution for nonprofits of all sizes to attain a 360-degree view of your donors, improve fundraising efforts, and engage with the right people on the right channel. You can save time by automatizing your daily processes such as tracking donations and sending thank you messages. Our Certified Salesforce consultants will assist you with your mission to give back more.

Learn more: Nonprofit/Overview

Financial Services Cloud:

Salesforce Financial Services Cloud integrates sales, service, and marketing into a consistent, personalized customer experience across all departments and communication channels of banks and insurance companies. Our consultants will allow you to explore the functionalities of the Financial Services Cloud and transform your digital customer experience into an exceptional one.

Learn more: Fianancial-Services-Cloud/Overview

Connecting customers across all digital touchpoints is a major priority for corporations who want to provide seamless customer experience and unify data across their different systems.

Using MuleSoft, you will be able to connect your Salesforce Instance with external applications and systems leveraging from the consistent customer experience.

To achieve operational consistency and efficiency, our Salesforce architects can provide you with solutions to integrate your applications on different layers ranging from data and business logic to security.

Our Solution Expertise:

  • MuleSoft
  • ETL Integration tools (Talend …)
  • Web Services (API calls)

Learn more: Mulesoft/overview

Driving sales without losing customer centrality has become a top priority for corporations implementing their digital transformation journeys.

Adopting Salesforce Sales Cloud will allow to enforce your sales strategy, optimize your sales performance, and improve your overall productivity.

On top of this, implementing Salesforce CPQ (Configure, price, and quote) will allow you to finalize your proposals and create pricing and discounting rules to automate your quoting and billing processes.

Our experience

  • With our Salesforce Certified expertise, we can help you maximize your revenue, grow your accounts, and win deals faster by offering you digital transformation consultancy services.
  • EI-Technologies MENA can provide you a tailored solution based on your business needs and the best practices in the sales process.

Our Solution Expertise

  • Lead Generation
  • Lead Conversion
  • Pipeline Tracking
  • Sales Process
  • Client 360-degree view
  • Activity Management
  • Workflows and Automation
  • Effective Reporting
  • Quoting and Billing Processes

Learn more: Sales-Cloud/Overview

One of the main challenges of every corporation is to guarantee customer retention and ensure customer satisfaction.

With Salesforce Service Cloud, you will be able to rapidly respond to your customer needs everywhere on any channel.

On top of this, implementing Salesforce Field Service will allow you to automate the complexity of your field service operations enabling your technicians to have all-time access to a mobile application to manage their work orders and access inventory.

Our Experience:

  • With our Salesforce Certified expertise, we can help you maximize your revenue, grow your accounts, and ensure customer satisfaction by offering you digital transformation consultancy services.
  • EI-Technologies MENA can provide you a tailored solution based on your business needs and the best practices in the service process.

Our Solution Expertise:

  • Client 360-degree view
  • Case Management
  • Web to Case
  • Email to Case
  • Support Process Configuration
  • Activity Management
  • Workflows and Automation
  • Effective Reporting
  • Field Operations Scheduling
  • Field Service Routing Optimization

Learn more: Service-Cloud/Overview

Delivering an omnichannel experience to reach customers at the right time with the right message is a major priority for corporations who want to interact with customers at different touch points.

By implementing Salesforce Marketing Cloud, you will be able to create cross channel customer journeys to deliver a unique and personalized brand experience from email marketing to social media, mobile messaging, and much more.

Salesforce Pardot will also allow you to generate more leads segmenting them into categories to improve your lead qualification process.

Our Experience:

  • Our experienced consultants will accompany you throughout all stages of implementation, from setting the marketing tactics to automating lead nurturing.
  • EI-Technologies MENA can provide you a tailored solution based on your business needs and the best marketing practices.

Our Solution Expertise:

  • Email and Mobile Marketing
  • Social Media Integration
  • Omnichannel Customer Journeys
  • Effective Reporting
  • Lead Generation, Scoring, and Segmentation

Learn more: Marketing-Cloud/Overview

Salesforce Community Cloud gives you the right tools to facilitate communication and daily interactions among your employees, customers, and partners.

Through Salesforce Community Cloud, you will be able to grow your sales and improve your interactions with your resellers and partners. You will be also able to enforce a self-service concept that allows your clients to find information at the tip of their fingers. And Finally, you will be able to improve collaboration between your employees and departments.

Our Experience:

  • Our Certified Salesforce Community consultants will help you extend your business processes to the different users involved, including employees, partners, and customers.
  • Our team has expertise in implementing out of the box and personalized communities to match each client’s website.

Our Solution Expertise:

  • Self Service Portals
  • Content Management
  • Recognition badges
  • Engagement Reporting
  • Multi-Cloud Expertise

Learn more: Community-Cloud/Overview

Build engaging customer apps that serve complex use cases.

If you are looking for custom applications tailored specifically for your business, Heroku is the right solution for you. It offers an open developer extension to code in the language of your choice and has customization capabilities with a great added value for business-specific applications.

Our Experience:

  • Our application development team will assist you in exploring the potential value of Heroku for your business by translating your business needs to technical solutions
  • With the help of our experienced integration consultants, you will be able to natively connect Salesforce with Heroku applications

Our Solution Expertise:

  • Heroku Technical Expertise
  • Integration and Add-ons
  • Programming and Development

Learn more: Heroku/Overview

Transforming shopping experiences across all digital channels is a major priority for corporations looking to win more shoppers at different touch points.

Commerce Cloud provides retailers with a transformative digital experience for interacting and selling to B2C and B2B shoppers.

Our Experience:

  • Our Certified Salesforce consultants can help you grow your online business in no time and build lifelong customer relationships.
  • Because of our B2C and B2B Commerce expertise, we are able customize your online store to match your brand image and improve your customers’ online shopping experience. We can configure complex pricing models and display the right product to customers based on their behavior and interactions.

Our Solution Expertise:

  • B2C and B2B Consultancy
  • Multi-Cloud expertise
  • Omnichannel Strategy
  • Artificial Intelligence
  • Online Shopping

Learn more: Commerce-Cloud/Overview

Salesforce Einstein Analytics gives you the right tools to make well-informed decisions about your corporation and discover innovative ways to improve your business operations. It allows you to combine data from multiple sources, generate visualizations, analyze, and share them across your teams.

Our certified consultants are ready to help you visualize your entire business on a single smart screen so you can get fast answers and take immediate action.

Solution Expertise:

  • Interactive Reporting
  • Complex Visualizations and Insights
  • Business Stories Generation

Learn more : Analytics/Overview

Health Cloud:

Salesforce Health Cloud app is the ideal solution to unify care around your

patients. Our consultants are ready to help you manage laboratory and patient

data in a unified platform. We will show you how to interact easily with the

different healthcare industries (providers, payers, medical devices,

pharmaceuticals) and provide the patients with a platform to check their test

results, appointments, and prescribed medications. EI-Technologies MENA team can offer you a tailored solution that fits your business needs with a modern experience twist.

Learn more: Heath-Cloud/Overview

Education Cloud (Campus-wide CRM):

Transform the education journey from prospect to alumni through Salesforce Education Cloud. Our Certified Salesforce consultants can help you discover the features in this cloud that suits your needs such as:

  • Provide career advising and job matching
  • Track student issues, requests, and complaints
  • Facilitate the recruitment process
  • Have a 360-degree view of enrolled students, financial aid awards, scholarships, and class schedules
  • Improve the admission process by attaining a complete view of every applicant
  • Consolidate all your systems and data in one platform

Learn more: Education-Cloud/Overview

Financial Services Cloud:

Salesforce Financial Services Cloud integrates sales, service, and marketing into a consistent, personalized customer experience across all departments and communication channels of banks and insurance companies. Our consultants will allow you to explore the functionalities of the Financial Services cloud and transform your digital customer experience into an exceptional one.

Learn more: Fianancial-Services-Cloud/Overview

Nonprofit Cloud:

The nonprofit Salesforce Organization Cloud is the optimal solution for nonprofits of all sizes to attain a 360-degree view of your donors, improve fundraising efforts, and engage with the right people on the right channel. You can save time by automatizing your daily processes such as tracking donations and sending thank you messages. Our Certified Salesforce consultants will assist you with your mission to give back more.

Learn more: Nonprofit/Overview

Connecting customers across all digital touchpoints is a major priority for corporations who want to provide seamless customer experience and unify data across their different systems.

Using MuleSoft, you will be able to connect your Salesforce Instance with external applications and systems leveraging from the consistent customer experience.

To achieve operational consistency and efficiency, our Salesforce architects can provide you with solutions to integrate your applications on different layers ranging from data and business logic to security.

Our Solution Expertise:

  • MuleSoft
  • ETL Integration tools (Talend …)
  • Web Services (API calls)

Learn more: Mulesoft/overview

Consulting, Testing, Security, Solutions.
These are our areas of mastery represented by the 4 colors. We invest in our expertise as we stand together with greater confidence in accomplishing our common goal. Our logo is our DNA. Our passion is to steer our clients in their current transformation.

Microsoft Solutions Consulting Services